FAQ
Shipping & returns
How long does it take to ship my order?
The shipping of your order depends on the region you're from. Orders from the Netherlands will take about 1-3 business days. Orders from any other country in the EU will take 3 to 10 business days and orders from out side of the EU will take up to 10-20 business days.
What are the shipping costs?
The shipping costs for orders from The Netherlands and Belgium are free for orders above €50. Under this amount the shipping costs are €2,99.
For EU orders the shipping costs are €9,95. The shipping costs are free for orders above €100. For international orders the shipping costs are €19,95. Shipping is free for orders above €100. Customs and import duties are for the recipient to pay.
Can I return an item?
Yes, you can return an item within 28 days of receipt if you wish. All items can be returned. returns are at your own expense.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase. If there is any damage due to use of the product, we will have to reduce the return price.
To start a return, you can contact us at support@liezjewellery.com. Please note that returns will need to be sent to the following address: Waemelslant 46, 6931HN, Westervoort
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@liezjewellery.com.
Do you offer warranty?
We offer a 6 month warranty on our products. However, there are some exceptions. We do not warrant broken chain and any general wear and tear damage. We do warrant faded colors of our stainless steel jewelry, within 6 months. Please follow our care guide to prevent any of this to happen.
Jewellery
How do I take care of my jewelry?
It is important to take care of your jewelry, to make them last. To help you out, we made a care guide with helpful guidelines on how to take care of your jewelry. You can read our care guide here.
What is your jewelry made of?
All our jewelry is made of stainless steel or has stainless steel details. Our pearl jewelry are all made of real freshwater pearls.