Shipping & Returns

It may happen that you want to return an order. Perhaps because you do not like the product or maybe there is another reason why you do not want the order. Whatever the reason, you have the right to cancel your order up to 14 days after receipt without giving any reason.

You have another 14 days after cancellation to return your product. You will then be credited the full order amount including shipping costs. Only the cost of return from your home to the store are for your own account. These costs are approximately € 7.25 per package, for the exact rates please consult the website of your carrier. If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all delivered accessories and - if reasonably possible - in its original condition and packaging. To exercise this right, please contact us at support@liezjewellery.com. We will then refund the order amount due within 14 days of notification of your return, provided the product has already been received back in good order.

Should the product be damaged or the packaging more damaged than necessary to try the product, we may pass this depreciation of the product on to you. So please treat the product with care and make sure it is properly packaged when returning it.

You can always contact us for any return question at support@liezjewellery.com.

We offer a 6 month warranty on our products. However, there are some exceptions. We do not warrant broken chain and any general wear and tear damage. We do warrant faded colors of our stainless steel jewelry, within 6 months. Please follow our care guide to prevent any of this to happen.

In case of defects, of course, you may always contact us, and a suitable solution will be sought.